Delivery & Return

1. Where does YOUNIQ Jewellery ship to? 
We ship to Malaysia and Singapore!

Free shipping applies for Malaysia orders above RM 150 ; Singapore orders above RM 250.

2. Can I pick up my order at your warehouse?
Yes, self pick-up is available at YOUNIQ warehouse from Monday to Friday only, closed on weekends and public holidays.
Pick up details as follows

• Orders can be collected on the next business day
• Pick-up hours: 2-5pm
• You may select pick up at the checkout page before payment

Pick-up contact & address:
Yanice +6011 5660 7238
A-G-7, Connaught Avenue, Jalan 9, Taman Bukit Cheras, 56000 Kuala Lumpur

3. Which shipping courier do you use?
We ship Malaysia via J&T and DHL Services ; We ship Singapore via Aramex and Janio Services.

4. How do I track my order?
Deliveries will come with a tracking number. An email that includes a tracking link will be sent to you by EasyParcel once the parcel order is created.

5. I’m not sure if my order was successful, what do I do?
Don't worry, you can always check your order history here!

6. How do I change my delivery information?
You won't be able to amend your delivery info once your order is placed. Fret not, drop us an email to myyouniq@gmail.com and we'll do whatever we can to help! Just a heads up - shipping delays may occur for delivery address amendments but we promise we'll always try our best to minimize this.

However, if your order has already been packed and shipped. In that case, we will not be able to make any changes. So contact us ASAP if you need to make amendments, we don't want your order to land in the wrong hands!

7. Can I change or cancel my order after confirmation?
Amendments or cancellations can't be made once your order's been confirmed!
We always want to make sure your order's delivered to you as quickly as possible, so it's sent for processing as soon as we confirm it.

8. What happens if I missed my delivery and can I refund?
After 3 delivery attempts, or if it has exceeded 14 days from dispatch date, whichever is earlier, your parcel will be returned to us. But we'd be more than happy to redeliver your order!

Take note: Return fees and additional redelivery fees will apply. No refund will be provided on any purchase made

1. What are your return & exchange policy?
Our policy of return and exchange is 7 calendar days from the date parcel delivered only if you have received incorrect or defective product with your purchase. Please be informed that we are not able to accept exchange and return after 7 days for any reasons.

Exchange only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. 

Please make sure the items are unworn, unwashed, unaltered, with its QR code sticker and box. If the correct item is no longer in-stock, refund will be issued instead.
Returns that do not meet our policy will not be accepted.

2. What items are non-returnable and non-exchangeable?
Kindly note that return and exchange are not allowed under the circumstances as follows:

• Personalised engraving items
• Pierced earrings due to hygiene concerns
• Sale items (items with discounted prices with SALE tag before promo code is applied)
• Gift Card/ Gift Box Set (Chocolate, Flowers, Candle etc)
• Change of mind
• Items showing worn, washed, altered, no QR code sticker packaging and no box. 
• Packaging with a missing QR or QR Code has been removed
• Products damaged and colour fading by misuse, abuse, improper care or negligence.

Click here to find out more on how to take care of your jewellery.

If you return an item that does not meet the requirements for returns set out above, we reserve the right to reject the return and any request for exchange. 

3. I received an incorrect, missing or defect items. What do I do?
We're incredibly sorry for the mix-up! :(

Please give us a chance to fix this - drop us an email to myyouniq@gmail.com within 7 calendar days from the date parcel delivered successfully with the following information:

• Your order number (e.g YOUXXXXXX)
• A photograph of the item 

Take note: The courier costs for returning the products will be borne by us excluding for exchange of size and/or colour of the same product. If the replacement piece is no longer in-stock, a refund will be issued.